Email etiquette for the internet users

(source: www.ruf.rice.edu)

Byron (2008) stated that using email by mistaken would harm the relationship among people such as employees or friends. The proper type of email etiquette should be learn or train in the company or learn it by practice in order to respect people all around the world. According to Dawn Rosenberg Mckay, email is the most popular in internet activities. Almost 88% of the internet users in the U.S use email to communicate with each others. From the survey, approximately 90% of the internet users access to business email during work.

As we know, the number of people using email is those using business communicate with their business partner. But email not only use for business purpose but also use for boss, colleagues, clients and prospective employers. According to Dumbrava & Koronka (2006), they stated that email cannot convey emotion because lack of vocal inflection, gesture and shared environment. The receiver must be identified on which specific relationship to adjust the language and tone. But formal email should only be writing to companies or clients. Mckay (2010) stated that emailing not only writing word but emotions icon is very important to show the emotion of the person.

Email can be judge by good and bad but it is a good email when the writer able to know who are they writing for. By judging the relationship with the receiver is to judge whether write a formal or informal email.

(picture showed formal email)

(picture showed informal email)

According to McKay (2010), some of the writer writes email with poor grammar and misspellings. Other than that, some writer sends email with shorthand such as “Can U plz send info on careers?” This kind of communication skills should only appear in instant messaging but not write to someone you never meet. Therefore, the writer should be cautious with the writing email skills by using correct words, emotions, formal and informal and use the right skill in the right time.

Reference


Byron K (2008) - The communication and miscommunication of emotion by email
www.degarmogroup.com/.../Communicating_Effectively_Through_Email.pdf

Dawn Rosenberg Mckay - the importance of email etiquette
http://careerplanning.about.com/od/communication/a/email_etiquette.htm

Dumbrava & Koronka (2006) - Body Language in Business Communication
http://oai.repec.openlib.org/?verb=ListRecords&resumptionToken=tail1_set_RePEc_oai_dc